Privacy Policy
Effective Date: 05/09/2024
1. Introduction
Geften Electrical Experts App is owned and operated by Geften Electrical Solutions LLP. We are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use the Geften Electrical Experts App (“the App”).
Geften Electrical Solutions LLP
- Kalathingal Building, 13/722F Poly Quarters Road, Angadippuram PO, Perinthalmanna Malappuram (Dist) Kerala - 679321
- 39/2475-B1, Suite 716, LR Towers, SJRRA 104, South Janatha Road, Palarivattom, Kochi, Kerala 682025
- GST Number: 32ABAFG3398L1Z7
- Contact Number: +91 892 195 1010
- Contact Email: support@geften.com
We collect the following types of information from users of our App:
- Account Information: Name, email address, phone number, and username when you create an account. For points redeeming, we may collect bank account details provided by the user.
- Location Data: If enabled, your device’s location data to provide location-based features.
- Usage Data: Interaction data including pages visited, features used, and time spent on the App.
- Device Information: Information about your device such as model, operating system, and IP address.
- Points Information: Details of reward and loyalty points received.
- Payment Information: Payment transactions are processed securely by a third-party provider; we do not store credit card details.
We use your information for the following purposes:
- To provide services: Facilitate account creation, manage points, and provide location-based features.
- To communicate with you: Notify you about achievements and provide customer support.
- Analytics: Analyze usage to improve the App’s functionality and user experience.
- Legal compliance: Comply with legal obligations and respond to legal requests.
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Legal Requirements: To comply with applicable laws, regulations, legal processes, or governmental requests.
- Business Transfers: In connection with a merger, sale, or transfer of company assets.
- Service Providers: To third-party service providers who assist us in delivering services, provided they adhere to our privacy and security requirements.
We implement appropriate security measures, including encryption and access controls, to protect your personal information from unauthorized access, disclosure, or alteration.
7. Data Retention and Deletion
We retain your personal information for as long as necessary to provide the services outlined in this Privacy Policy or as required by law. Upon request, we will delete your data unless we need to retain it for legal reasons.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access: Request access to your data.
- Right to Rectification: Request correction of inaccurate data.
- Right to Erasure: Request deletion of your data.
- Right to Restrict Processing: Request limitations on how we use your data.
- Right to Data Portability: Request your data in a portable format.
To exercise these rights, please contact us at support@geften.com.
9. Children’s Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover such data, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.
If you have any questions about this Privacy Policy, please contact us at: